At Sublimation Gear, we are dedicated to delivering high-performance custom uniforms to teams and athletes worldwide. Because each piece is manufactured to your exact specifications, our shipping timelines include both production time and transit time.

1. Production & Processing Time

Every order at Sublimation Gear is made-to-order. Unlike standard retail, your uniforms must go through design approval, sublimation printing, precision cutting, and professional stitching.

• Standard Production: Typically takes 10–15 business days from the date of final design approval and payment.

• Bulk Orders: Large league or club orders may require additional time. We will provide an estimated ship date at the time of your quote.

• Rush Orders: If you have an upcoming tournament, please contact us. Rush production may be available for an additional fee depending on our current factory capacity.

2. Shipping Destinations & Methods

We partner with leading global carriers to ensure your gear arrives safely and quickly.

• Service Areas: We currently ship to the USA, Canada, UK, Europe, Australia, Dubai, and Ireland.

• Carriers: We primarily use DHL Express, FedEx, and UPS to ensure reliable tracking and fast delivery.

• Tracking: Once your order is dispatched, you will receive an email notification containing your tracking number and a link to monitor your shipment.

3. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the total weight of your order and your delivery location.

Note: Total delivery time = Production Time + Transit Time.

4. Customs, Duties, and Taxes

For international shipments, please be aware of the following:

• Import Duties: Your order may be subject to import duties and taxes (including VAT) once a shipment reaches your country.

• Responsibility: Sublimation Gear is not responsible for these charges if they are applied. They are the responsibility of the customer.

• Delays: We are not responsible for delays caused by the customs clearance process in the destination country.

5. Delivery Issues

• Incorrect Address: Please double-check your shipping address during checkout. We cannot redirect packages once they have left our facility.

• Lost or Damaged Packages: If your tracking information shows “Delivered” but you haven’t received your package, or if the items arrived damaged, please contact our support team within 48 hours.

6. Contact Our Shipping Team

If you have questions regarding an existing order or need a shipping quote for a large volume, please reach out:

• Email: info@sublimationgear.com

• Operating Hours: [Insert Business Hours/Days]