At Sublimation Gear, we value the trust you place in us when you choose our custom sports uniforms. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our store. We are committed to ensuring that your privacy is protected and that we comply with relevant data protection laws.

1. Information We Collect

To provide you with high-quality custom apparel, we collect specific information necessary to process your orders and improve your experience.

• Personal Identification Information: This includes your name, billing address, shipping address, and email address.

• Payment Details: We collect payment information through secure gateways. Note that we do not store full credit card numbers on our servers.

• Order Specifications: Since we specialize in custom uniforms, we collect data regarding your designs, logos, team names, and sizing requirements.

• Technical Data: We automatically collect certain information about your device, including your IP address, browser type, and time zone.

2. How We Use Your Information

Your data allows us to fulfill our commitment to delivering precision-engineered gear.

• Order Fulfillment: To process payments, arrange shipping, and provide you with invoices or order confirmations.

• Customization & Design: To ensure your logos and team branding are accurately applied to your uniforms during the sublimation process.

• Communication: To contact you regarding order status, potential design issues, or updates to our services.

• Optimization: To screen for potential risk or fraud and to improve the functionality of our website.

3. Sharing Your Personal Information

We only share your personal information with third parties that help us provide our services to you.

• Service Providers: We share data with shipping carriers (such as DHL, FedEx, or UPS) and payment processors to complete your transactions.

• Legal Compliance: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.

• Marketing Analytics: We use tools to help us understand how our customers interact with the site, which helps us refine our product offerings.

4. Data Security & Retention

The security of your custom designs and personal details is a priority.

• Protection Measures: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your information.

• Retention: When you place an order through Sublimation Gear, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of the personal data we hold about you.

• Correction: The right to request that we correct any information you believe is inaccurate.

• Erasure: The right to request that we erase your personal data under certain conditions.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@sublimationgear.com.